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If you're eligible, you can view Netflix programming on Xfinity X1 and Xfinity Flex. To find the Netflix app, just say "Netflix" into your Xfinity Voice Remote or click the Netflix tile in the apps menu. Note: If you have X1 service and don't see the tile, you don't have a compatible X1 TV Box.Feb 24, 2024 · Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off. If you would like to make changes to your Purchase Pin, we highly recommend visiting our "Manage X1 and Stream PIN Settings Online" support page to help find instructions from activating, deactivating, and resetting the parental and purchase pin locks. Please let us know if you need any further assistance by replying to this thread.Change your voicemail PIN over the phone. Dial *99 or your Xfinity Voice number. Enter your passcode when prompted. If you're accessing your voicemail for the first time, you'll be prompted to create a password and record a …Factory Reset a Remote Without the Setup Button. Press and hold the A button and the D button. The LED will turn from red to green. Press 9-8-1. The LED will blink green twice to indicate that the remote was reset. If you're having trouble with your Xfinity X1 Remote you might need to factory reset it.If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it.X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:I don't have and HD signal. When I type in a channel in non-HD it automatically defaults to the HD level of channels. Is there any way to chnage this? Thanks. press the Xfinity button on the remote, select settings (gear) >> Preferences >> General and set Prefer Best Available Resolution to off. 0.Cable box frozen on welcome screen. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It will not move past that. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Nothing changes.Change your voicemail PIN over the phone. Dial *99 or your Xfinity Voice number. Enter your passcode when prompted. If you're accessing your voicemail for the first time, you'll be prompted to create a password and record a personalized greeting. Press 4 for personal options.Exit the menu you are currently in. Microphone. Push and hold to search for a program or access menus using voice commands. Record. Record the program you are currently watching to the DVR. Guide. Shows the programming guide, so it's easier to find a program you want to watch or record. Xfinity.Restart from the Help Menu. Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart. Back to top.Jan 21, 2020 · CCAndrew. when you return the set top box they scan your bar code. at that point the TV will never show to anyone anything until activated on another account and then it is cleared automatically. Not entirely true, it doesn’t get cleared out until it goes through a QA process. If that box happened to not go through the QA process upon return ... Apparently it is not recognizing me and the correct remote isn't working with it either. I believe it is either a firmware issue and needs to be reset to factory default. Would you please help me with this task. I surely would appreciate some guidance. There isn't much info on how to do this online. this is the Cable Companion Box Xi6-A. Question.Ensure that you enter the gateways' web interface before setting it up. Log in and go to 'Gateway'. Then select 'Connections' and tap on 'WiFi'. On the WiFi page, tap on 'Add WiFi Protected Setup Client. Enable the WPS and then click on PIN which is under 'Connection Options'. Enter the created PIN and tap on PAIR.To reset your Xfinity Cable Box: Make sure that your cable box is powered on. Press the 'Power' and 'Menu' buttons on your Comcast remote simultaneously to open up the User Settings menu on your TV. Use the 'Up' and 'Down' arrows on your remote to navigate between the different options on the User Settings menu and find the ...Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.Did Restart and System restart on the Comcast website, disconnecting and connecting cable boxes. (I don't remember now - isn't a small green light supposed to comes on the front of the cable box? There is no light now.) My other cable boxes and TVs are working fine. One X-1, one small cable box, one a bit larger HD box. I cannot reach …JulianR1. A factory reset helps alot. Especially if you get a buggy update.. I've had occasions where the box powers itself off and won't come back on, and a factory reset solved it. Although I really only recommend it as a last resort.This is happening to me too. All batteries, even new out of package result in immediate low battery message bar in top of screen. Level stays stuck at 28%. Have reset, system refresh, and unplug for at least 30 min and plug back in. No fix yet.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon" (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Use the reset key on your Xfinity cable box only after taking these steps. Resetting your cable box means restoring it to its original factory settings. Once your …Use the up or down arrow buttons to highlight Preferences and press OK. Highlight General and press OK. Turn the Display Mini Guide Over Video option on or off and press OK. Press Exit when finished. After returning to live TV, press the right arrow button to access the Mini Guide. When Display Mini Guide Over Video is set to On, the Mini Guide ...

bald271. Your settop box goes offline because it requires its own connection to internet via its own internal modem, which requires a better signal and "cable plant" than does digital-TV without internet. A possible solution for you is to trade-in the X1 box for an HD-DTA. Or for a cable-card if you can find a cable-card-based tuner or DVR that ...Reset your Comcast Cable Box. If none of these troubleshooting methods worked for you, there is one more thing you can try. You can reset your Comcast cable box to restore factory default settings. Resetting your cable box works just like rebooting a computer, it clears the memory of the device, thus eliminating any bugs that may have crept in.It shouldn't come as a surprise that Comcast, Time Warner Cable, Charter, and the rest of the pay TV-Internet service field scored poorly in the new Consumer Reports survey. But ma...…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. BruceW. @spcaman wrote: RNG110 cable box ... "Reference c. Possible cause: So after thinking for a good while on this topic, my rented gateway, when i was using it, .